Tell us what is going wrong and whether you use the app on your phone or computer. You do not need to be signed in to email us.
Cannot sign in
Use the email address you were invited with or used to create your account. Check your spam folder if the sign-in code does not arrive. Still stuck? Email us from your account email address. Never include your password or sign-in code.
Your school manages lesson scheduling, registrations, fees, cancellations and refunds. Contact your school or coach about these. If a screen or payment is not working technically, email us what happens and which device you use.
Unwanted messages or behaviour
In the conversation, select Report message under the relevant message. TrainYou handles the report. If you cannot report it through the app, or your complaint concerns a school or coach, email info@trainyou.nl. Describe what happened and only share information needed to handle your complaint.
Deleting your account
Open Profile and choose Delete account at the bottom of the list. The information page explains how it works and what to do if you can no longer sign in.