You can request deletion of your TrainYou account in the app. This page explains where to find that action, which data we delete and which records we must keep longer by law.
1. Request deletion in TrainYou
Can you no longer sign in? Email info@trainyou.nl from the email address on your TrainYou account. Use "Delete account" as the subject. We may ask for more information to verify your identity securely.
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Sign in and open Profile.
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Choose Delete account at the bottom of the list.
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Tick the box to confirm that you understand the consequences and choose Delete account permanently.
2. What we delete
Processing starts as soon as you confirm. We delete your sign-in account, ordinary personal data, your profile photos, active access and push notification tokens. We also delete linked daily activity dates and temporary retention data. We delete or anonymise data managed by a school for its lessons and administration in consultation with that school and according to its legal obligations.
Are you the only person managing a school or a child's account? That responsibility must first be transferred securely. Deletion does not cancel existing payment obligations. Your deletion request remains recorded in the meantime.
3. What we keep longer
We keep invoices, payments and other basic financial records for seven years when required by law. We keep security and audit data only as long as needed for security, recovery, disputes or a legal obligation.
Aggregated usage and retention totals do not contain an account ID. Once these totals have been anonymised, we can no longer link them to your account or adjust them after your request.
4. Confirmation
After confirmation, you can keep tracking the status on the same device, even after signing out. If part of the service is temporarily unavailable, the request remains saved. TrainYou handles exceptions when responsibility for a school or a child's account must be transferred.